End-of-Sale and End-of-Life Announcement for the Cisco IPICS and Cisco Instant Connect Releases 4.x and 5.x

October 2, 2018

October 2, 2018 – Cisco’s Instant Connect product line (previously known as IPICS) was sold to the STA Group/Dillon Kane Group on April 4, 2018. Read more here.

Cisco and STA Group/Dillon Kane Group announce the end-of-sale and end-of life dates for Cisco IPICS and Instant Connect Releases 4.x and 5.x. The Instant Connect 6.x system replaces the Instant Connect 4.x and 5.x product lines, and is now orderable through the Cisco SolutionsPlus program.

Cisco and STA Group/Dillon Kane Group also announce that management of Cisco’s Authorized Technology Provider (ATP) program has transitioned to STA Group/Dillon Kane. All existing ATP partners have been automatically transitioned to STA Group/Dillon Kane’s program, which includes new features and offerings not available to non-ATP certified Cisco partners. Contact Instant Connect for further details.

Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) – please see downloadable pdf.

  • For customers with active and paid service and support contracts, support will be available until the termination date of the contract, even if that date exceeds the Last Date of Support shown in Table 1 in the downloadable PDF.
  • New support and maintenance agreements may be purchased directly from STA Group/Dillon Kane Group.
  • Contact instant-connect-questions@external.cisco.com or sales@instantconnectnow.com with questions.

Read the full announcement.