Calgary International Airport Puts the Customer First
October 21, 2020
This leading North American airport is successfully embracing its hospitality-first mission
The “North Star” is what Calgary International Airport calls its guiding principle – putting the customer first. It’s an operational compass turning the airport into a world-class, hospitality-focused enterprise. The Calgary facility is on a multi-year trajectory to create memorable airport experiences that reflect the region’s legendary western hospitality and natural beauty.
At the center of its customer-centric strategy? The Instant Connect Enterprise™ interoperable communications platform. Instant Connect provides the airport’s fast-moving operations teams with a centralized, real-time communications environment that links airport workers via radio, mobile devices like smartphones, and dispatch. Everyone works in unison to help optimize customer service and convenience.