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Calgary International Airport Puts the Customer First

This leading North American airport is successfully embracing its hospitality-first mission

YYC logoThe “North Star” is what Calgary International Airport calls its guiding principle – putting the customer first. It’s an operational compass turning the airport into a world-class, hospitality-focused enterprise. The Calgary facility is on a multi-year trajectory to create memorable airport experiences that reflect the region’s legendary western hospitality and natural beauty.

At the center of its customer-centric strategy? The Instant Connect Enterprise™ interoperable communications platform. Instant Connect provides the airport’s fast-moving operations teams with a centralized, real-time communications environment that links airport workers via radio, mobile devices like smartphones, and dispatch. Everyone works in unison to help optimize customer service and convenience.

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