Need to make your fans happier and business healthier? Instant Connect push-to-talk helps today's leading venues and stadiums increase event-day revenue through better crowd management and faster incident response.
the modern venue
Smarter operations in event management
A positive fan experience is all about safety and smooth operations on event day. To make it happen, a lot of people across disciplines and geographies need to stay in constant communication, without disruption or responding slowly to anything that happens. Instant Connect reduces gaps in communications by connecting workers in talk channels that work across virtually any device, operating system, and network. It’s how a constantly shifting workforce—staff, contractors, vendors, part-time workers, full-time workers—stays in touch and focused on the job.
But we don’t stop there. Our Dyna™ push-to-talk automation engine can be triggered by IoT devices such as gate sensors and security cameras, systems, scheduled workflows, and more. In response to these triggers, Dyna can automatically create a talk channel to instantly launch teams into action. And because Dyna integrates into labor management systems, only the workers who are available and designated to respond are connected. It’s the key to accelerating incident response and getting a job done faster.
smart talk groups
Manage multiple events—simultaneously
Smart Talk Groups from Instant Connect are powered by automation and allow team members to participate in multiple channels—at the same time. So your teams can address any crowd-related issue better and faster.
Enjoy the many benefits of an automated, fully interoperable voice solution.
Better fan experience
Minimize crowding, move more product, and ensure the fan experience is the best it can be.
Connect full-time staff, temp workers, and volunteers—no matter who is on call that day.
Integrate with IoT
Integrate voice with IoT sensors and building systems to enhance situational awareness and incident response.
Optimize IT spend
Reduce radio costs and overhead by extending your radio network.
Instant Connect and WaitTime: Optimizing the fan experience
Turn insight into action Instant Connect is proud to be partners with WaitTime, the leader in crowd intelligence. WaitTime's camera-based, AI-driven software measures crowd movement and density, allowing event teams to minimize crowding and maximize product delivery in customer spaces. Meanwhile, fans can better navigate venues and reduce the time they spend waiting in lines. When WaitTime identifies high crowd densities and long wait times, Instant Connect can instantly put a team on it, connecting event team members in voice channels to quickly resolve the task at hand.
Move more product The majority of fans spend more on concessions when wait times are cut in half. Together, Instant Connect and WaitTime streamline crowd flow and enable event teams to accelerate service delivery. The result? Moving more product.
of fans would spend more with shorter wait times (Oracle)
the max acceptable wait time to buy food/drinks (Oracle)
At a sporting event, security staff and temp workers are ready to support 60k+ spectators. Staff are using radios while temp workers are connected on their smartphones (BYOD). An IoT door sensor detects a trespasser near a gate and sends an alert to ICE.
ICE instantly assembles a talk group connecting security, temp workers, and a remote command center supervisor. The talk group includes location information, springing the team instantly into action.
The on-site team coordinates a response while the remote supervisor patches in local police. The intruder is quickly located and apprehended. Once the issue is resolved, the talk group is automatically disassembled and everyone resumes their normal duties.
Digital radio interoperability
Enhance or replace radio
Instant Connect extends the reach of radio systems by allowing them to communicate with other radio systems, as well as with smartphones, IP phones, laptops, headsets, barcode scanners—any voice-enabled device. Or, if you want to move beyond radio, we can put you on the path to full radio replacement. The choice is yours.