Because hybrid work and fast-moving teams demand smarter collaboration.
– Gartner Hype Cycle for Frontline Worker Technologies, 2021
Whatever the job, workers tend to collaborate in teams. Smart talk groups connect only the experts who are available and designated by an organization to address a particular task or mission—no one else is interrupted.
Smart talk groups work the way your teams do, connecting any voice device over radio, cellular, WiFi, and telephony networks. You can add private or ad hoc talk channels at will, or join multiple channels simultaneously as needed.
Read Gartner's analysis of frontline worker technologies and download our eBook to learn why Instant Connect's smart talk groups are changing the game of collaboration.
Alert
Assemble
Resolve
Instant Connect Enterprise (ICE) connects frontline workers in talk groups that can be auto-assembled based on any number of triggers—workflows, tasks, events, emergencies, or IoT-based alerts. The task that needs to be accomplished can be anything – turning around an airplane, inspecting a pipeline, executing a mining mission underground, unloading a warehouse shipment, responding to an unscheduled incident, etc.
Team members are connected via any device they want – mobile, radio, IP, even telephony. The software alerts only the workers required for the task or mission. No one is interrupted if they don't need to be, eliminating the clutter and distraction of conventional push-to-talk.
The team collaborates to resolve the situation or execute the workflow. They can be assisted by instructions and supporting documents, all supplied automatically as part of the workflow. Additional participants can be added with ease. Once the task or mission is completed, the talk group is automatically disassembled.
Smart / Automation
Frontline voice communications are increasingly data-driven. That’s why smart talk groups are powered by the Dyna™ push-to-talk automation engine—so teams can eliminate manual tasks and reduce human oversight in their day-to-day operations.
Data / IoT
Auto-assembly
Geofences
The ICE platform easily integrates with IoT sensors, building systems, and security networks via webhooks and APIs. This is the foundation of our automated feature set.
Smart talk groups can be automatically triggered by sensors, data, systems, events, workflows, and more— and include only the workers who are essential to completing the task at hand.
ICE puts the environment to work for you by initiating workflows and assembling multi-user talk groups when a user enters a virtual boundary – or the geofence is triggered by some other event. Teams can be instantly sprung into action.
Smart / Interoperability
The ecosystem of devices and networks is constantly growing. But this can't be a barrier to communication as teams work to complete critical missions or resolve rapidly changing situations. Smart talk groups connect mobile, IP, radio, and telephony—extending communications wherever your teams are, using whatever devices are at their fingertips.
PTT Interoperability
Smart / Deployment
ICE accommodates the unique deployment needs of enterprises around the globe. Because flexibility is freedom.
See how the gold standard in push-to-talk can improve collaboration and productivity for your teams.